A comprehensive list of all the attributes that can be used in a request are catalogued here. Navigate to Admin → General Settings → API.To learn more about the different attributes that can be used in the request, follow the below steps. Define the attributes of the request and enter them in JSON format. Select the Create request in ServiceDesk Plus check box.Navigate to Notification tab → Notify Admin.Under Available Policies, click the Advanced Settings icon corresponding to the Policy that you wish to edit.Click the Configurations tab in the ADSelfService Plus web-console.Step 2: Configure automatic ticket generation Upon integration, carry out the below steps to configure automatic ticket creation. Enter the API Key generated in ServiceDesk Plus for a technician with login permissions.Select a Protocol (HTTP/HTTPS) from the drop-down list.Enter the Port Number used by ServiceDesk Plus.In the Server Name or IP field, enter the name of the server in which ServiceDesk Plus is installed.Navigate to Admin tab → Product Settings → Integration Settings.Log into ADSelfService Plus web-console with admin credentials.Steps involved: Step 1: Link ServiceDesk Plus with ADSelfService Plus This article gives you the step-by-step instructions to integrate ServiceDesk Plus with ADSelfService Plus. This one-click access offers enhanced user experience, as the users do not need to login multiple times to access different applications. Provide single sign on to ServiceDesk Plus through ADSelfService Plus.This empowers help desk technicians to keep track of users' self-service actions, and follow-up on them, if needed. Automate ticket creation in ServiceDesk Plus for every self-service operation performed by end users using ADSelfService Plus.How to integrate ServiceDesk Plus with ADSelfService Plus? Description:īy integrating ServiceDesk Plus and ADSelfService Plus, you get to: AD Free Tools Active Directory FREE Tools.AD360 Integrated Identity & Access Management.RecoveryManager Plus Enterprise backup and recovery tool.DataSecurity Plus File server auditing & data discovery.M365 Manager Plus Microsoft 365 Management & Reporting Tool.EventLog Analyzer Real-time Log Analysis & Reporting.Exchange Reporter Plus Exchange Server Auditing & Reporting. ADAudit Plus Real-time Active Directory Auditing and UBA.ADManager Plus Active Directory Management & Reporting.Endpoint multi-factor authentication for macOS.Windows Logon Two-factor Authentication.
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